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Vendor diligence

A compliance audit you can run in an afternoon

Quick answer

Ask for nine things in writing: the landing page, the disclosure text, a sample consent record, the scrub provider and cadence, the suppression process, the exclusivity terms, a sample payload, the replacement policy, and their insurance position. This is not a legal review — it is an inventory, and the informative part is which items arrive within a day and which produce a phone call instead.

Alex MakowskiFounder, Infinite BookingsUpdated 2026-08-302 min read

Compliance diligence sounds like something that needs a lawyer. Most of it is an inventory question — does this documentation exist — and you can answer that yourself with one email.

Ask forWhat having it proves
The live landing page URLThe traffic is theirs, not bought in
The disclosure text, verbatimConsent is specific, not categorical
A sample consent recordThe record exists and is retrievable
Scrub provider and cadenceScreening is a process, not a claim
Their suppression processOpt-outs actually propagate
Exclusivity terms in writing"Exclusive" has a duration
A sample payloadYou can see what you are buying
The replacement policyIt has limits you can read
Insurance positionThey have considered the risk at all

How to read the response

  • Items that arrive same day, as documents: this vendor operates a process.
  • Items that arrive as a description in an email: it may exist, ask again for the artefact.
  • Items that turn into a phone call: it does not exist in a form anyone can inspect.
  • Items that produce an explanation of why you do not need them: note which ones.

Do it before the first order

This is worth an afternoon before you spend anything, because the answers are cheapest to get while the vendor is selling to you. After the first invoice the same questions get slower answers, and after a complaint they get lawyered ones.

Questions brokers ask

The landing page, the exact disclosure text, a sample consent record, the scrub provider and cadence, the suppression process, exclusivity terms, a sample payload, the replacement policy and their insurance position.

Not for this part. Most of it is an inventory question — does the documentation exist and can they send it — which you can answer yourself in an afternoon.

A sample consent record. It is one redacted database row with a timestamp, IP, page URL and the disclosure text. A vendor who cannot send that within an hour does not have it for any of their leads.

Before the first order, while the vendor is still selling to you. The same questions get slower answers after the first invoice and lawyered ones after a complaint.

Note which item it was. An explanation for why documentation is unnecessary is itself an answer about whether the documentation exists.

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