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The tech stack a broker actually needs

Quick answer

A CRM that accepts webhook leads, a dialler that reads a central suppression list, an e-signature tool, a document collection route the merchant will actually use, and reporting that shows cost per funded deal by source. What matters is not the individual choices but whether they pass data to each other — most floors have all five and no connections between them.

Alex MakowskiFounder, Infinite BookingsUpdated 2026-08-302 min read

Almost every floor has a CRM, a dialler and a signing tool. Far fewer have a setup where an opt-out recorded in one reaches the other two, or where a funded deal can be traced back to the lead source that produced it.

ToolMust do
CRMAccept webhook leads, preserve source tags to the deal
DiallerRead central suppression, enforce calling windows, write outcomes back
E-signatureSend from the deal record, notify on signature
Document collectionSomething a merchant does on a phone in two minutes
ReportingCost per funded deal by source and batch

The integrations that carry the weight

  • Lead vendor to CRM, by webhook, mapped to real fields rather than a notes blob.
  • CRM to dialler, both directions, so attempts and outcomes live in one place.
  • Suppression from anywhere to everywhere, checked at the moment of sending.
  • Source tags surviving lead-to-deal conversion, which is where attribution usually dies.

What to skip early

Conversation intelligence, forecasting suites, marketing automation platforms and anything sold on AI before the five above are connected. They are all downstream of data that a disconnected stack is not producing, and a floor that cannot yet report cost per funded deal by vendor has more valuable work available than a new tool.

Questions brokers ask

A CRM that accepts webhook leads, a dialler that reads a central suppression list, an e-signature tool, a document collection route, and reporting on cost per funded deal by source.

The integrations. Most floors have all five tools and no connections between them, which is why they cannot trace a funded deal back to the vendor that produced the lead.

Source tags surviving the conversion from lead to deal in the CRM. Everything downstream then reports blank, and nobody notices until a quarter-end review.

Conversation intelligence, forecasting suites and marketing automation. They all depend on data a disconnected stack is not producing, and connecting the basics is worth more.

On whether it takes a webhook POST into real fields, preserves source tags through to the deal, and syncs both ways with a dialler. Everything else on the feature list is secondary.

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