A list of contacts that must be excluded from outreach — opt-outs, complaints, known litigators, existing customers.
Distinct from a do-not-call registry because it is yours and it is specific to your obligations. Failing to suppress someone who opted out is a straightforward compliance failure with a clear paper trail against you.
Litigator scrub
Screening phone numbers against lists of known TCPA plaintiffs before dialling them.
TCPA
Federal law restricting calls and texts to wireless numbers, with statutory damages of $500 to $1,500 per violation.
Prior express written consent
The standard of permission required for certain marketing calls and texts to wireless numbers under the TCPA.
CAN-SPAM
The federal law governing commercial email, requiring accurate headers, a clear opt-out and honouring it promptly.
Do Not Call Registry
The federal registry of numbers that may not be contacted for telemarketing purposes.
Mini-TCPA
A state-level analogue to the federal TCPA, frequently with its own definitions, restrictions and private right of action.
We will tell you straight up if we cannot help you. No commission deals, no free trials, no chasing you for three weeks.