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Process

The follow-up cadence that actually works

Quick answer

Work a lead across multiple channels for roughly three weeks, front-loading heavily: several attempts on day one, daily for the first week, then tapering. Most floors stop after two calls, which is before the majority of connections happen — the gap between a two-attempt cadence and an eight-attempt one is usually larger than the gap between two lead vendors.

Alex MakowskiFounder, Infinite BookingsUpdated 2026-08-302 min read

Ask a floor how many times they call a lead before writing it off and the answer is usually two. Ask them where their funded deals came from and a large share arrive after the fourth attempt. Both things are true at once, which is the whole argument for a written cadence.

WhenAttemptsChannels
Day 0, within 5 minutes1 callCall, then text if no answer
Day 0, later2 more calls, spacedCall, email
Days 1–51 call daily, varying the hourCall, one text mid-week
Days 6–14Every other dayCall, email
Days 15–21TwiceCall, breakup email

Vary the hour, not just the day

Calling the same merchant at 10am every day for a week is one attempt repeated five times — you are sampling the same slot in their routine. Rotate through morning, midday and late afternoon and the connect rate moves without a single extra dial.

Channels are not interchangeable

  • Call is what funds deals. Everything else exists to make the call get answered.
  • Text works because it is read, but it is consent-bound and carrier-policed — keep it about the application, not about rates.
  • Email carries the documents ask and the breakup, both of which need to be re-readable.
  • Voicemail is worth leaving on attempts one and four, not every time.

When to stop

At the end of the cadence, or immediately if they ask you to. A completed cadence with no contact is a diary date at ninety days, not a deletion — merchants who were mid-crisis in March are sometimes funded in June. A request to stop is permanent and propagates everywhere.

Questions brokers ask

Eight to twelve attempts over about three weeks, front-loaded so several happen on the first day. Most floors stop at two, which is before the majority of connections happen.

Two calls back to back about a minute apart on the first attempt. One missed call from an unknown number is ignored; a second immediately afterwards reads as urgent, and it lifts the connect rate at no extra cost.

About three weeks, tapering from several attempts on day one to twice in the final week. Past that, uncontacted leads are better diarised for ninety days than dialled again.

No — on the first attempt and around the fourth. Every-time voicemails train the merchant to ignore the number, and they cost rep time that is better spent on the next dial.

When the merchant asks not to be contacted, which is immediate and permanent across every channel. Otherwise a finished cadence means diarise, not delete — funded deals do come out of ninety-day follow-ups.

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